Shipping Policy

Order processing and destinations

We deliver to eligible addresses in the United States. Available destinations and any shipping charges are shown at checkout. Estimated dispatch and delivery timeframe: [PRAZO_ENVIO]. Business days exclude weekends and public holidays.

Discreet packaging

Orders ship in plain, unmarked outer packaging to protect your privacy. The exterior does not describe the product inside. Required carrier or customs information may still appear on shipping labels.

Tracking

When your order is dispatched, tracking details are sent to the email used at checkout. Carrier updates may take time to appear. Use the Track Order page or contact [EMAIL_SUPORTE] with your order number for help.

Address accuracy and delays

Check your delivery address carefully before ordering. Contact us immediately if a correction is needed; changes cannot be guaranteed after dispatch. Carrier delays, severe weather and other events outside our control may affect delivery. Estimates are not guaranteed arrival dates.

Missing or damaged packages

If tracking shows delivery but you cannot locate the package, check with household members, neighbors and the carrier, then contact us. For damage or incorrect items, keep the packaging and send your order number and photos to support so we can investigate and provide a remedy.

Shipping questions

For delivery questions, contact [EMAIL_SUPORTE]. Support hours: Monday – Friday: 9:00 AM – 6:00 PM. Response time: Within 2 hours during support hours.