Refund Policy

120-day return guarantee

Vigora Pulse Pro and Vigora Pulse Elite include a 120-day return guarantee, measured from delivery. If you are not satisfied, contact [EMAIL_SUPORTE] within 120 days of receiving your order to request a return. Your statutory rights remain unaffected.

Requesting a return

Provide your order number, purchase email and a brief explanation. We will send return authorization and instructions. Do not send a package to the company address without return instructions. Include the device and supplied physical accessories, cleaned and safely packed.

Condition and eligibility

The guarantee allows you to try your device in accordance with its instructions. Returns of products damaged by misuse, unauthorized modification or missing essential components may require assessment. Digital gifts have no separate cash refund value. We do not impose a restocking fee for returns accepted under this guarantee.

Shipping and damaged orders

Unless the product is defective, damaged on arrival or incorrect, you are responsible for return shipping. Use a tracked method and retain your receipt. Contact us promptly with photos about a damaged or incorrect delivery; we will arrange an appropriate remedy.

Refund processing

After receiving and inspecting the return, we will notify you of the outcome and issue an approved refund to the original payment method within 10 business days. Your bank may take additional time to post it. Original delivery charges are not refunded except where required by law or where we made an error.

Exchanges and warranty

For exchanges, contact support before returning an item. Elite’s lifetime warranty addresses covered device faults and is distinct from the 120-day satisfaction guarantee; misuse and accidental damage are not covered. Contact [EMAIL_SUPORTE] for assistance.