Cancellation Policy

Canceling an order

Contact [EMAIL_SUPORTE] as soon as possible after placing your order, with the subject “Cancel order,” your order number and the email used at checkout. We will try to stop fulfillment, but a cancellation is not confirmed until support acknowledges it.

Before dispatch

If your order has not been dispatched and can be stopped, we will cancel it and refund the amount paid to your original payment method. No cancellation fee applies. Refunds are issued within 10 business days; your payment provider may take longer to post them.

After dispatch

Once a package has been dispatched, we may be unable to cancel or intercept it. You may request a return under our 120-day Refund Policy after delivery. Do not refuse delivery without contacting support, as this may complicate tracking and return handling.

Order changes

Changes to a device package, address or other order details depend on fulfillment status. Contact support immediately. If we cannot change an order, we will explain the available cancellation or return options.

Cancellations by the store

We may cancel an order for unavailable stock, pricing errors, suspected fraud or a delivery restriction. We will notify you and refund any payment taken for the canceled order.

Contact

[EMAIL_SUPORTE] · [TELEFONE]. Monday – Friday: 9:00 AM – 6:00 PM. Response time: Within 2 hours during support hours.